"Your Trusted Laundry Provider"
Customer Service: 016-288 8031 (WhatsApp/ SMS) - 24hours
Tel: 03-7772 8137(9.00am - 6.00pm)
Complain Handling Procedure
Step 1 : You may lodge a complaint verbally or in writing using the above channel.
Step 2 : Your complaint will be acknowledge and our representative will responds as soonest possible.
Step 3 : However if a complaint requires complex investigations, you will be notified and will be kept updated on the progress
At OTouch Laundry, we are constantly improving our facilities and service as customer satisfaction is very important to us.
Your feedback and suggestions about our outlets is important to help us to serve you better. If our service do not meet your
expectations, please provide your feedback using the channel below.
If your feedback has not been addressed in satisfactory manner by the above channels, you may then proceed to escalate your
feedback or complaint by completing the feedback form below:
Please provide us details as per below:
2. Telephone number
5. Machine number
6. Date & Time